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Refund Policy

Cancellation and Refund Policy

We offer refund and/or exchange within the first 7 days of your purchase. If 7 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.


Once the order has been placed and payment made, the order cannot be cancelled.

Eligibility for Refunds and Exchanges

     - The item has arrived broken or damaged

     - You have received the wrong item

     - You are concerned about a product quality issue.

     - Your item is unused and unopened in the same condition that you received it.

     - The item must be in the original packaging.

     - To complete your return, we require a receipt or proof of purchase.


We can only replace items if they are defective or damaged. We will only exchange items of the same kind.

Return process
Damage or Broken

     - Please inform us via:


               Email: [email protected]

     - Please provide a video of the package being opened as evidence for the 3rd

     - Once we have assessed the item and video, we will just replace the product. No need to return

Quality issues

     - Please inform us via:


               Email: [email protected]

     - Send product back to our office:

Truly Organics Co., Ltd. (062-696-2447)
988/30 Ramindra Road, Kannayao Sub-district, Kannayao District, Bangkok 10230
(*** Return ***)

     - We will replace and refund the return shipping costs, once we have assessed the item as eligible for a refund.