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Privacy Policy for which is provided by Truly Organics Co., Ltd. The owner of this privacy policy is determined by reference to the collection using and disclosure of information related to your behavior of using the website. You are deemed to have understood and accepted the terms of this Privacy Policy.

This Privacy Policy applies together and forms part of the Terms and Services on which control your general use of this website. pay attention to your personal information. and recognize that sensitive information is an important part of privacy. So ensures that your personal information is securely protected and provide clear instructions for what purpose the data will be used for and there must be proper management and use of the information to ensure the accuracy of those information. Privacy Policy is subject to change. If any content changes in this privacy policy, We will notify you by email or other as specified on your profile. You can access or visit the website and browse products without the need to provide any personal information during your visit. Your status will not be disclosed and we will not be able to identify you at all times when you visit. Unless you have an account on and logged in using your account name and password

If you have any questions or comments about Privacy Policy or if you wish us to correct the information we hold about you or your choice to be up-to-date, Please contact us by sending an email to [email protected] or by telephone number 062-696-2447 or may write a letter to

Truly Organics Co., Ltd. 988/30 Ramindra Road, Kannayao Sub-district, Kannayao District, Bangkok 10230, Thailand

Please note that using or registering with our website or providing personal information, you accept the terms of this Privacy Policy.

Storage of personal information

When you create an account with The information include the following information about you: First name, last name, company name, email address, phone number and invoice address or shipping address, credit card information (Card type, card number, card display name, expiration date, and security code). And the information must be accurate, complete and not cause any misunderstanding. You must update your information. and notify us of any changes to the information (details are discussed below). We reserve the right to request additional documentation to verify that the information you have provided is correct.

When you access our website even if the product is not purchased, We may collect certain information, such as the IP address of the browser you are using and information about the computer's operating system, application version, language settings and the web page that we display for you at that moment. If you use a mobile device We may collect information that identifies that mobile device, mobile setting ,character recognition and latitude/longitude information. When you purchased, Our system will register information from the website that you operate If this information can identify you as a real person, it will be treated as personal information under this privacy statement.

Using and Disclosure of Personal Information

We use information for the benefit of all or some of the following entities:

Create and manage your online account.

To manage your order, payment or financial on or dealer.

To shipping the goods that you have purchased through website or dealer. We may pass on your personal information to third parties in order to shipping the goods to you. (e.g. to our shipping operators or distributors).

To inform you about the shipping that you buy through website or dealer and for other customer service.

Send marketing news and various promotions or other communications about our products or services to you. You can unsubscribe at any time by the system to cancel receiving the information that has been delivered or change your personal information

To verify the download of information from the website for developing page layouts and content of the website and customization, to identify the user Analyze statistics and user behavior, To send you information that is believed to be useful to you or that you have requested from us including information about goods and services unless you have declined to be contacted for such purposes. website will not transmit or sell your personal information to third parties for unauthorized. In addition, we will not disclose personal information to other organizations, except you have requested and authorized us to do, or disclosure is legally permitted or required by law, or has been asked by a court or other competent authority.

Modification and access to personal data

You may update or modify your personal information at any time by logging into your account on Or modify your personal information by contacting us via the email address listed below.

Account on, you can see details about your order history including goods awaiting shipping and can manage shipping address, bank details or sending news that you have subscribed. You agree to manage your account name, password. We cannot be held responsible for damages resulting from misuse of account name, passwords and order details, Unless specified in the service agreement.


If you have any questions or comments about this Privacy Policy or if you would like us to help Modify/revoke your consent or information we hold about you. or your choice. Please contact us by sending an email to [email protected] or via Line ID: @rawganiq

    1. Introduction
      1. Welcome to the online store The platform operated by Truly Organics Co., Ltd. in this Privacy Policy is referred to as “we”. which are responsible under applicable privacy laws and regulations. (“Personal Data Protection Laws”) seriously and adheres to respecting the rights and prioritizing the privacy of users. The services provided, as described on our website, are collectively referred to as “Services” and “User”. means a user who has an account who has registered with us and uses the Website. We recognize the importance of the personal information you provide to us. and believe that we have a responsibility to properly manage, protect and process your personal data. This Privacy Policy (“Privacy Policy” or “Policy”) is designed to help you understand how we collect, use, disclose and/or process the personal information you provide to us and/or our information. You that we possess, whether in the present or in the future. It is also an informative decision, before you provide us with any personal data, please read this Privacy Policy carefully. If you have questions about this information or our privacy practices please contact us.
      2. “Personal Information” means information about a person, whether true or false, that can be used as information that personally identifies that person. or from such information or other information that the organization has or may have access to. Common examples of personal information include name, identification number and contact information
      3. In using the service Registering an account with us visit website and/or accessing the Services, you acknowledge and agree that you agree to the practices, terms and/or policies set forth in this Privacy Policy. and you consent to us collecting, using, disclosing and/or processing your personal data as described in this Privacy Policy. If you do not consent to us processing your personal data as described in this Privacy Policy. Please do not use the Service or access the Website if we change our Privacy Policy. We will post such changes or the revised Privacy Policy on the Website. We reserve the right to amend this Privacy Policy at any time with or without notice to you.

    2. When do we collect personal information?
      1. We will/may collect your personal information when:
        • when you access and/or use our services or website or register and/or apply for an account with us
        • When you submit the form including signup forms or other forms related to our products and services. Either online or in a documented form.
        • When you enter into any agreement or provide any documents or other information relating to your dealings with us or when you use our products and services.
        • when you contact us, for example via telephone (which will be recorded) letters, faxes, face-to-face meetings, social media platforms and email
        • When you use the service electronically or contact us through the website or use the service include using cookies. which we may apply when you use the Service or access the Website.
        • When you transact through our services.
        • When you give us comments or complain.
        • When you register, enter into a contract and/or participate in a contest and/or promotional activities, including promotional activities with our partners and/or group companies.
        • When you use or request to use the services provided by our third party service providers on the website, such as payment, logistics services, etc.
        • When you visit or use the websites and applications of our partners or group companies.
        • When you visit or use third party websites and applications that use and/or in connection with our services.
        • When you install an application on your computer, phone or other device (“Device”) and/or use the device to access our services.
        • When you connect your account to a third-party website or application to your account with us through the website or
        • When you submit your personal information to us for any reason.The above policies are not quoted in full detail. and is just a general example when we collect personal information about you.
      2. We may collect, use, disclose and/or process this information for a variety of purposes (as defined below).
      3. Our Services may collect accurate information about the location of your mobile device using technologies such as GPS, Wi-Fi, etc. We collect, use, disclose and/or process this information for one or more purposes. including location-based services that you request or provide you with relevant content based on your location; or allow you to share your location with other users as part of a service under our Services. For most mobile devices You can withdraw your right to have us receive information about your location through the settings on your device. If you have questions about how to disable location services on your mobile device. Contact your mobile device carrier or device manufacturer.

      1. The personal information we may collect includes, but is not limited to:
        • Name
        • Email Address
        • Date of Birth
        • Address according to ID card or passport
        • Billing address
        • Shipping address
        • Bank account details and payment information
        • Contact number
        • ID card number or passport number
        • Gender
        • Internet Protocol (IP) Address
        • Any other information about the user when the user registers for our services or our website and when the user uses the service or the website include information about how users use the service or the website.
        • The general public and groups you are connected to or may have connected to on our services and the manner in which you communicate with them.
        • Information from or about the device you use our services and/or use a device to access our services and/or website.
        • Your account details with third party websites or applications to which you have connected your account with us through the website.
        • Personal information you may provide to us through the website.
      2. As outlined in Section 2, we may receive information about you and your activities on and off our Platform from our group companies and/or third party partners, such as information from our group companies and/or Partners with whom we jointly offer services and/or promotions or from advertisers about your experiences or interactions with them. This includes information about the websites and applications you visit. Your use of our services on those websites and applications. As well as developer or publisher information on applications or websites provided to you or us.
      3. If you do not wish us to collect the above information/personal information You may opt-out at any time through the Website or by giving written notice to our Data Protection Officer. Sharing your personal data with us may affect your use of the Services. For example, opting out of the collection of location-based information will disable location-based features.

    4. when you use a credit card to make transactions on the website.
      • You are providing your information to the third party provider in connection with that connection, the information you provide to the third party provider is subject to the third party's applicable privacy policy. We do not have access to such information and do not collect your credit card details.

    5. Web page view
      • To access most websites with your device Your device sends information which may contain your personal data which is recorded by web servers when you browse our web, which typically includes, but is not limited to, your computer's IP address. operating system Browser name/version referring web page The requested page, date/time, and sometimes includes "cookies" (which you can disable by your device preferences) to help the website remember your last visit. when you log in This information will be associated with your user account. Additionally, this information is used for anonymous statistical purposes to help us understand how visitors use our website.

    1. Cookies
      1. We may from time to time use “cookies” or other features to enable us or third parties to collect or share information. To help us improve our website and the services we offer. or help us provide new services and features. “Cookies” are various identifiers that we send to your device to help us recognize your device and tell you how and when to use or visit the Service or website number of users and to track movements within our website We may associate cookie information with your personal information. Cookies are also linked to information about the items you shop and the list of products you visit. For example, we use this information to track information about your shopping cart. Cookies are also used to provide content tailored specifically to your interests and to monitor your use of the website.
      2. You may decline the use of cookies by selecting the appropriate settings on your device. You may not be able to use the full functionality of the website or service.

    1. Viewing and Downloading Content and Ads
      • When you browse webpages using your device while you browse content and advertisements and access other software on our website or through the Services; Most of the same information will be sent to us. (including but not limited to your IP address, operating system, etc.), but instead of sending traffic to your pages The computer transmits information about the content. Advertising viewed and/or software installed by the Service and the Website and time to us.

    1. Community and Support
      1. We provide customer service support via email, SMS and feedback forms to provide customer support. We will ask for your email address and contact number. We only use information provided by customers who request support. including but not limited to email address for customer support services and we do not transmit or share this information with third parties.
      2. You can also post questions and answers that other users have asked in our community forums. Our forums and messaging services allow you to participate in our community. And we will maintain information including user ID, contact list. and your status message. In addition, services like this and similar in the future may require us to maintain your user ID and password.

    1. Survey
      • From time to time, we may request information from users through surveys. Participation in these surveys is entirely voluntary. So you can choose whether to disclose your information to us or not. The information requested may include, but is not limited to: Contact information (including e-mail address) and demographic information (including interests or age level). The information obtained from this survey is used to determine and improve the usability and satisfaction of the service. and will not be sent to third parties, except to contractors who assist us in administering and conducting surveys.

    1. How do we use the information you provide to us?
      1. We may collect, use, disclose and/or process your personal data for one or more of the following purposes:
        • To consider and/or process your submissions/transactions with us or your transactions or communications with third parties through the Services.
        • To manage, operate, provide and/or administer your use of and/or to access our services and website and your relationship and account with us.
        • To manage, operate, administer and provide services to you. As well as facilitating the preparation of our services. including but not limited to remembering your needs.
        • Personalize your experience through the Services by displaying content based on your interests and preferences while providing a quick way to access your account and send information to us, that allows us to contact you if necessary.
        • When you use the application other third-party websites or services that use or integrate with our services. Third parties may receive information about what you post or share.
        • To accept, process, manage or complete a transaction; and/or fulfill requests for your products and services and notify you of service issues and unusual account operations.
        • To enforce any applicable terms of service or user license agreement.
        • To protect security and rights, personal property or the safety of others.
        • for identification and/or verification.
        • To maintain and control software updates and/or other updates and provide necessary support from time to time to ensure the smooth running of our services.
        • to manage or facilitate customer service, follow your order, handle or respond to inquiries received (or claim to have received) from you or on your behalf.
        • To contact or communicate with you through voice calls, text and/or fax messages, email and/or postal mail. or in any other form for the purpose of administering and/or managing your relationship with us or using our services. such as but not limited to Communication of administrative information in connection with our services to you. You acknowledge and agree that our such communications may be via correspondence. Documents or notices to you that may involve the disclosure of certain of your personal information on the outer envelope/package for such delivery.
        • To notify you when other users send you private messages or post comments to you on the site.
        • to conduct research studies, analyze and develop activities (including but not limited to data analysis, surveys, product and service development and/or archival), to analyze the use of the services, to improve our services or products and/or enhance the customer experience.
        • To be able to review and conduct surveys, etc., to determine the size and composition of our audience and understand the customer experience with our services.
        • Where you have given us your consent to send marketing and promotional information and documents related to products and/or services (including but not limited to products and/or services of third parties with whom we may collaborate or have an obligation with each other) for marketing and in this regard. through various forms of communication, including postage Location-based services or any other form that we (and/or our affiliates or related companies) may sell, market or promote whether such products or services are available now or in the future or not
        • to respond to legal process or comply with or comply with applicable laws. Government or regulatory requirements under the relevant jurisdiction. including but not limited to Compliance is required to ensure that disclosure is in compliance with legal requirements that we or any related company or affiliate must comply with.
        • To provide statistical and research data for internal and statutory reporting purposes and/or in accordance with recordkeeping requirements.
        • To carry out business background check procedures or any other screening activities. (including but not limited to background checks) in accordance with our legal or regulatory obligations or risk management processes that are required by law or that we have adopted.
        • To review our services or our business
        • To prevent and investigate violations or suspected violations of our Terms of Service, fraud, illegal activity, omission or misconduct whether in connection with the use of our services or any other activity arising from your relationship with us.
        • To store, host, back up (whether for disaster recovery or any other reason) your personal data. whether within or outside the jurisdiction of the jurisdiction
        • To manage and/or facilitate business asset transactions or potential business asset transactions which such transactions involve us As a contributor to or related to any of our related companies or affiliates As a participant only or related to us and/or our related companies or affiliates at least one as a contributor and there may be third parties involved in such transactions. "Business Asset Transactions" means any purchase, sale, lease, merger, merger or other acquisition. Disposal, transfer or financing of the Organization or any part of the Organization or any other business or assets of the Organization.
        • To consider opening or registering for an e-Wallet account, which is a third party service provider and business owner providing electronic wallet services within our website. In addition, to transfer your personal information To operate/register to open an e-wallet account, manage, operate and provide e-wallet services to you; and including all related objectives.
        • Any other purpose that we have provided to you at the time of your consent (collectively, the “Purpose”).
      2. This is because the purposes for which we will collect, use, disclose and/or process your personal data depend on the immediate circumstances. Such purposes may not appear above. However, we will notify you of such purposes at the time of obtaining your consent. Unless the processing of related data without your consent is required by law on personal data protection.

    1. Sharing information from the service
      • Our services allow users to share personal data with others for transactions in almost any situation without which we are not affiliated in any way in general transactions. Users may have access to each other's names, user IDs, email addresses and contact and postal information.

    1. How do we protect and keep our customers' personal information?
      1. We implement a variety of different security measures with our best efforts. To ensure that your personal information in our systems is secure. The user's personal information is stored in a secure network. and can only be accessed by a limited number of employees. which will be the person who has the privilege of accessing such system However, we cannot guarantee the complete security of your personal information.
      2. We will treat your personal data in accordance with applicable data protection laws and/or other laws. We will destroy or anonymize your personal data as soon as there is reason to believe that
        • (1) The purpose of collecting personal data is no longer consistent with the retention of such personal data.
        • (2) it is no longer necessary to maintain such personal data for legal or business purposes and
        • (3) there is no reason to claim the legitimate interest in keeping such personal data any longer. If you stop using the website or your license to use the website and/or services is revoked or terminated. We may continue to store, use and/or disclose personal data in accordance with the personal data protection laws and our obligations under this personal data protection law. under applicable law We may securely destroy your personal information without prior notice.

    1. Do we disclose information we collect from visitors to third parties?
      1. in our business We may need to disclose your personal information to third party service providers, agents and/or affiliates. or our related companies and/or other third parties, whether located in the country or outside the country. for one or more of the above-mentioned purposes Third party service providers, agents and/or affiliates or our related companies and/or such other third parties may process your personal data on our behalf or in any other manner for one or more of the above-mentioned purposes. Such third parties include but are not limited to:
        • (a) Affiliates Our group companies and related companies
        • (b) Contractors, agents, service providers and other third parties we use to support our business. These persons include but are not limited to: Administrative or other service providers, including mailing companies Telecommunication companies Information technology service companies and data center
        • (c) Buyer, transferee or successor in case of merger, capital withdrawal, restructuring Reorganize, liquidate, or sell or transfer some or all of our assets. Either as ongoing operations or as part of bankruptcy. complete liquidation or similar operations The personal data we hold about our users of our services is part of the transferred assets.
        • (d) to a counterparty in a business asset transaction that we or our affiliates or related companies are involved and/or
        • (e) Third parties to whom we disclose information to one or more of the Purposes and such third parties may collect and process your Personal Data for one or more of the Purposes.
      2. We may need to share Statistical and demographic information about users and their use of our services to advertising and programming providers. This information does not include any information that may be used to specifically identify you. or to find personal information about you.
      3. For the avoidance of doubt, in the event that the Personal Data Protection Act or other relevant law permits the Organization For example, our organization collects, uses or discloses your personal information without your consent to continue to apply the above legal authorization.
      4. Third parties may illegally block or access personal information transmitted to or on the Website. Technology may malfunction or not work as expected. or any person may access misuse of information or misusing information without being caused by us nevertheless We will use reasonable security measures to protect your personal data as required under the Personal Data Protection Laws. such as but not limited to When an unauthorized disclosure is caused by a sophisticated malicious hack by an offended individual without our cause.

    1. Information Collected by Third Parties
      1. Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files stored on your computer to help the website analyze how users use them. Information that cookies generate about your use of the website This information (including your IP address) is transmitted and stored on servers by Google in the United States. Google uses this information to evaluate your use of the Website. Compile reports on website activity for website operators. and provide other services related to website activities and Internet use. Google may also transmit this information to third parties as required by law. or when such third parties process data on Google's behalf, Google will not associate your IP address with any other information that Google maintains.
      2. We and third parties may from time to time provide software application downloads for you to use or use through the Services. These applications may separately access and allow third parties to retrieve information that personally identifies you, including your name, user ID and computer IP address, or any other information such as cookies that you may receive. previously installed or that a third-party application or website has installed for you. Additionally, these applications may ask you to provide additional information directly to third parties. Third party products or services provided through these applications are not our products or services nor are we controlled by them. It is recommended that you read the terms and other policies published by such third parties on those or other websites.

    1. Disclaimer Regarding Security and Third Party Sites
      1. We do not warrant that personal information and/or other information you provide on third party websites will be secure. We implement various security measures to keep your personal data in our possession or control safe. The user's personal data is stored on secure networks and can only be accessed by a limited number of employees. This is a person who has the privilege of accessing such systems and must protect confidential personal information. when you submit an order or access your personal data We offer to use secure servers. All personal or sensitive information you provide is encrypted in our database so that it can only be accessed as stated above.
      2. in an effort to increase your benefits We may select various third-party websites to link to or install within the Site. We may also participate in co-branding developments or form other relationships to offer e-commerce transactions and/or other services and features to visitors. These linked websites have separate, independent privacy and security policies. Although third parties are associated with us, we have no control over these linked websites. This is because each website has separate privacy and data collection practices independent of us. Information collected from our co-branded partners or third party websites. (even if offered on or through our website) may not be obtained from us.
      3. Therefore we are not responsible or liable for the content. Managing the security (or non-security) and activities of these linked websites. These linked websites are for your convenience and that you access them at your own responsibility. However, we would like to protect the integrity of the websites and links contained in each of our websites and to listen to your comments regarding these linked websites. (including but not limited to if the specific link doesn't work)

    1. Will we transfer your information internationally?
      • Your personal data and/or data may be transferred, stored or processed outside the country. Most of your personal data will be processed in Singapore where our servers and central databases are located. We will only transfer your information internationally in accordance with personal data protection laws.

    1. How you can opt out of providing information, withdraw consent, request access or correct the information you provide to us.
      1. Opting Out of Information and Consent
        • If you wish to modify your subscription by email. Please let us know by sending an email to our personal data protection officer at the address listed below. Please keep in mind that since we have a schedule for the preparation of emails. You may still receive an email that is in the making.
        • You may withdraw your consent regarding the collection, use and/or disclosure of your personal data that is in our possession or control by sending an email to our personal data protection officer at the email address listed below.
        • Once we have received a written withdrawal notice from you and your identity has been verified. We will process your request to withdraw your consent pursuant to the conditions set forth in this Privacy Policy and other applicable data protection and personal data laws and thereafter we will not collect, use and/or disclose your personal data in the manner stated in your request. If we can't verify your identity or don't understand your instructions. We will contact for an explanation of the request.
        • However, the withdrawal of consent may result in the consequences of such withdrawal. In this regard, depending on the extent of your withdrawal of consent for us to process your personal data, and this may mean that we will not be able to continue to provide services to you. We may therefore be required to terminate your existing relationship and/or the contract you have with us, etc., as the case may be, which we will notify you.
      2. Requesting access and/or correction of personal data
        • If you have an account with us You may access and/or correct your personal data in our possession or control by yourself through the Account Settings page located on the Website. If you don't have an account with us We will not have your personal information.
        • For requests to access personal information Once we have enough of your information to take action We will provide you with relevant personal data within 30 days. If we are unable to respond to your request within 30 days, we will inform you about the earliest time we can provide your requested information. Remember that privacy laws may exclude certain types of personal data from your access requests.
        • For requests to correct personal data, Once we have enough of your information to take action, we will:
          • (a) correct your personal data within 30 days if we are unable to correct it within that period. We will inform you about the fastest time for corrective action. Please note that personal data protection laws may exclude certain types of personal data from requests for correction. including specifying when corrections are required from us in (various) situations, even if requested by you and
          • (b) We will send the revised personal data to all organizations to which we have disclosed personal data within one year prior to the date of revision. Unless the organization does not require the revised personal data for legal or business purposes.
        • Notwithstanding sub-paragraph (b) above, if you request it, we may send the revised personal data to a specific entity to which we have disclosed the personal data within a period of one year prior to the revision date.
        • To the extent permitted by law, we may charge a reasonable fee for processing and handling your request to access personal data. If we choose to charge We will provide you with a written estimate of the fee. Please remember that we are not obliged to respond to or take any action on requests for access to your information unless you agree to pay a fee.
        • We reserve the right to refuse correction of your personal data in accordance with the requirements set forth in the Personal Data Protection Act. The terms specify and/or give the organization the right to refuse rectification of personal data in specified situations.

    1. Have questions, concerns or complain? please contact us
      1. If you have questions or concerns about our privacy practices, or about service management Please contact us immediately at: [email protected]
      2. If you have any complaints or grievances about how we handle your personal data or about how we comply with data protection laws, please contact us. We ask that you contact us with your complaints or grievances.Please contact us via e-mail for complain or grievances at: Email: [email protected] and send to “Personal Data Protection Officer”.

  1. Terms and Conditions
    • Please read the terms of service indicating use, disclaimer and limitations of liability governing your use of the website and services including other relevant policies.

Updated on 28 May 2022